NEC SV9100 Contact Center
Designed specifically to work on NEC’s UNIVERGE SV9100 communications platform, this Contact Center solution seamlessly integrates a voice processing system with a communications system to deliver a complete communications ecosystem.
High call volume can be handled with a minimum number of resources to improve customer service and agent productivity by intelligently routing calls based upon custom criteria.
Reduction in caller hold time by distributing call volume evenly among employees.
Callers have the option of either immediately leaving a message for agent callback, holding for an agent or dialing another extension, contact center group or voicemail box.
Queue announcements that encourage callers to remain on the line.